Return and Refund Policy

AlphaCore – Last updated: 4 October 2024

At AlphaCore, we take the quality of our products seriously. If you are not completely satisfied with your purchase, our team is here to help.

Returns
You have 30 days from the date of delivery to return your order. Any refund will only be issued once the returned item has been received and inspected by our team.

Return Conditions
To qualify for a return, the item must be unused, in perfect condition and returned in its original packaging.

The following items are excluded from our standard returns policy:

  • Personalised or custom-made products

  • Reduced-price, clearance or sale items

  • Perishable goods, including food, flowers or magazines

Any exceptions or specific return conditions will be clearly stated before you complete your purchase.

How to Start a Return
To begin the return process, please email us at contact@alphacore.store. Our Customer Support team will provide you with the return instructions and the appropriate return address.

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged or incorrectly supplied. In these circumstances, AlphaCore will cover the reasonable return shipping costs.

Please do not return any item without contacting us first, as unauthorised returns may not be accepted or processed correctly.

Refunds
Once your returned item has been received and inspected, we will email you to confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 14 working days. The time taken for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the product supplied was faulty, damaged or incorrect.

Exchanges
We only replace products that arrive damaged, defective or incorrect. To request an exchange for the same item, please contact us at contact@alphacore.store.

We may ask you to provide photographs or videos of the product and packaging so that we can assess the issue before arranging a replacement.

Return Address
Please contact us at contact@alphacore.store before sending your return. Our team will provide you with the correct return address and any necessary instructions.

Products returned to an unauthorised address may be delayed, refused or lost and may not qualify for a refund.

Non-Returnable Items
The following products cannot normally be returned or refunded:

  • Gift cards

  • Downloadable software or digital products

  • Certain health, hygiene or personal-care products once opened or unsealed

  • Products that have been used, damaged, altered or returned without their original packaging

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or not fit for purpose.

Responsibility for Returned Parcels
We strongly recommend using a tracked and insured delivery service when returning valuable items.

AlphaCore cannot accept responsibility for returned parcels that are lost, damaged or not received by our return facility. Please retain your proof of postage and tracking information until your return has been completed.

Your Rights Under UK Consumer Law
Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection legislation.

Where applicable, UK consumers may have the right to cancel an online purchase within 14 days of receiving the goods and a further 14 days to return them. Certain exclusions may apply, including sealed hygiene products once opened and personalised goods.

If a product is faulty, damaged, misdescribed or not fit for purpose, you may be entitled to a repair, replacement or refund in accordance with UK consumer law.

Questions?
For any questions regarding a return, exchange or refund, please contact our Customer Support team at contact@alphacore.store.